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Exchanges and Returns

Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's exactly how returns and refunds work at Happylove.

Return Window

You can request a return within 7 days of delivery. Requests made after this window can't be accepted.

What Can Be Returned

  • Item is unused, unwashed, and in its original condition
  • Original packaging, tags, and labels are intact
  • You have your order number or the email/SMS confirming delivery

What Can't Be Returned

  • Used or damaged-by-use items
  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Customized or made-to-order items
  • Hygiene-sensitive items where the seal has been opened

How to Start a Return

  1. Contact us at Support@happylove.in with your order number and reason for return
  2. If the item is damaged or wrong, attach a photo — this speeds things up a lot
  3. We'll confirm whether it's eligible and arrange a pickup, or share the return address if you need to ship it yourself
  4. Pack the item securely in its original packaging where possible

Damaged or Wrong Item Received

If your order arrives damaged, defective, or different from what you ordered, let us know within 48 hours of delivery with photos. We'll arrange a free replacement or a full refund — no return shipping cost to you in this case.

Refunds

Once we receive and inspect the returned item, we'll notify you by email whether the refund is approved. Approved refunds are processed within 5–7 business days:

  • Prepaid orders — refunded to the original payment method (card, UPI, net banking)
  • Cash on Delivery orders — refunded via UPI or bank transfer; we'll ask for your account details

Depending on your bank, it can take a few extra days for the refund to reflect in your statement after we process it.

Exchanges

Prefer a different size, colour, or product instead of a refund? Mention this when you contact us and we'll arrange it, subject to stock availability.

Who Pays for Return Shipping

For change-of-mind returns, return shipping is paid by the customer unless stated otherwise on the product page. For damaged, defective, or wrong items, Happylove covers the cost.

Questions?

Reach out any time at Support@happylove.in — we're happy to help before or after your order.